Customer Service Representative in Lisbon, Portugal - Swedish
Follow your dream an work abroad - We'll help you!
We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Customer Service Representative to join their team in Lisbon.
Position: Customer Service Representative
Location: Lisbon, Portugal
Work model: on site
Employment type: fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
- Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
- Assist with general questions, product or service information, and basic technical support.
- Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
- Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
- Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
- Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
- Offer feedback to improve service processes and contribute to team knowledge sharing.
REQUIREMENTS:
- Native / fluent in Swedish (C2) both verbal and written. Fluent in English (minimum B2 level)
- Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
- Basic understanding of customer service principles and the ability to follow standard procedures.
- Ability to handle technical inquiries and troubleshoot common issues with guidance.
- Ability to quickly learn new softwares and technologies
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
- Organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Willingness to learn and adapt in a fast-paced or evolving support environment.
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
START DATE: 19 June & 3 July
- Department
- Customer service
- Locations
- Lisbon

Lisbon
About Recruitas
Our experienced team of recruiters specialize in connecting businesses with highly skilled and qualified candidates across a range of industries, from finance and technology to healthcare and hospitality. We work closely with our clients to understand their unique needs and help them find the perfect fit for their organization. At Recruitas we pride ourselves on our personalized approach to recruitment. We take the time to get to know our clients and their specific requirements, ensuring that we only present candidates who are a great match for their business culture and values
Customer Service Representative in Lisbon, Portugal - Swedish
Follow your dream an work abroad - We'll help you!
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